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Sophos Partners: Get started with the Support Portal

An overview of the Sophos Support Portal. Explore the available self-service resources, learn how to use Live Chat, create a Technical Support case, and much more.

**Note: Captions generated by machine translation and may contain errors.**

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*Video Chapters*

00:00 Intro
00:25 Sophos status
00:50 Portal UI
01:16 Support search
01:51 Live chat
02:19 Create Technical Support case
05:11 View and update case
06:04 Follow cases
06:21 Accounts
06:34 Call Global Support
06:55 Outro

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*Relevant Documentation*

🔗 Access the Sophos Support Portal
https://support.sophos.com/

📖 Create a Technical support case
https://docs.sophos.com/support/help/en-us/index.html?contextId=portal-user-guide-cases-create-technical

✅ Licensing guide
https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=Sophos-Central-licensing-guide

✅ Get help from the MDR operations team
https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=mdr-operations-team

✅ Allow a Sophos Partner to manage your account
https://docs.sophos.com/support/help/en-us/index.html?contextId=portal-user-guide-access-partner-allow

▶️ Techvid: Use Support Search
https://techvids.sophos.com/watch/GpQtAzvZFpy5GAwuwG8i7K

▶️ Techvid: Support 101
https://techvids.sophos.com/watch/sHZVtU121So2KRHBfaxZRe

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💡 Ask questions and get expert answers in the Sophos Community. https://community.sophos.com

▶️ Watch more expert video tutorials. https://techvids.sophos.com

🔔 Follow and subscribe. https://www.youtube.com/@SophosCybersecurity

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