The Techvids library gives you access to in-depth video tutorials, product demos, and troubleshooting guides to enhance your fundamental cybersecurity knowledge and get the most out of your products.

Sophos Fusion: Support Assistant overview

The Sophos Support Assistant answers your security and product questions directly within Sophos Fusion (formerly Sophos Central). It’s powered by Sophos documentation, knowledge base articles, user guides, and Community content, delivering relevant, up-to-date guidance to help you find answers and resolve issues faster. Learn how to access and use the Support Assistant.

**Captions are generated by machine translation may contain errors**

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*Video Chapters*

00:00 Intro
00:25 User interface
01:25 Create Support Case
01:35 Escalate to human
01:58 Manage chats
02:33 Outro

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*Relevant Documentation*

🔗 Sophos Community - Support Assistant GA Announcement
https://community.sophos.com/sophos-central/b/blog/posts/support-assistant-ga-announcement

📖 Product documentation - Sophos Support Assistant
https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=sophos-support-assistant

💡 Contact Sophos support - Digital Chat support hours
https://docs.sophos.com/support/help/en-us/contact/index.html#chat

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💡 Ask questions and get expert answers in the Sophos Community. https://community.sophos.com

▶️ Watch more expert video tutorials. https://techvids.sophos.com

🔔 Follow and subscribe. https://www.youtube.com/@SophosCybersecurity

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