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Sophos RMA Overview
The Sophos RMA process is quick and easy. This is an overview of the process, including RMA case creation, the shipping and return process, and license transfers.
Sophos Firewall License Transfer after an RMA:
https://support.sophos.com/support/s/article/KB-000036815?language=en_US#Manual-License-Transfer-(if-needed)
How to submit an RMA ticket and setup the replacement firewall:
https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/134983/sophos-firewall-how-to-submit-an-rma-ticket-and-setup-the-replacement-firewall
For further support about your RMA, contact Customer Care directly.
Join the Sophos Community at https://community.sophos.com
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