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Sophos Customers: Get Started with the Support Portal

An overview of the Sophos Support Portal to help Sophos Partners explore the available self-service resources, learn how to start a Live Chat, create a technical support case (including the updated 2025 process), and much more.

**Note: Captions generated by machine translation and may contain errors.**

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*Video Chapters*

00:13 Sophos status
00:30 Portal UI
01:09 Support search
01:36 Live chat
02:00 Create Technical Support case
03:31 View and update cases
04:07 Follow cases
04:17 Accounts
04:34 Grant Partner access
04:45 Call Global Support

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*Relevant Documentation*

Access the Sophos Support Portal
https://support.sophos.com/

Techvid: Use Support Search
https://techvids.sophos.com/watch/GpQtAzvZFpy5GAwuwG8i7K

Techvid: Support 101
https://techvids.sophos.com/watch/sHZVtU121So2KRHBfaxZRe

Create a Technical support case
https://doc.sophos.com/support/help/en-us/portal/userGuide/cases/caseCreateTechnical/index.html

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Join our Sophos Community at https://community.sophos.com

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