Sophos Customers: Get Started with the Support Portal
An introduction to the Sophos Support Portal, your starting point for self-serve resources.
Access the Sophos Support Portal:
https://support.sophos.com/
For further information on creating a Support Case in your preferred language:
https://doc.sophos.com/support/help/en-us/portal/userGuide/cases/caseCreateTechnical/index.html