Sophos Firewall v19.5: Identify Dropped Packets

In this Techvid, Jay from the Sophos Support team shows you how to identify packets dropped by Sophos Firewall. He covers the functionality of the Log Viewer, including the different filters and common messages you may encounter. Then, Jay demonstrates the powerful Packet Capture tool for troubleshooting and walks you through several scenarios you may encounter along with the steps to resolve them.

Skip ahead to these sections:
00:10 Overview
00:45 Log Viewer
13:26 Troubleshooting Examples
17:44 Packet Capture Tool
18:15 Packet Capture Examples


Relevant Documentation:

Recommended Read - How to Troubleshoot Dropped Packets:
https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/138132/sophos-firewall-how-to-troubleshoot-dropped-packets

Invalid Traffic Events:
https://docs.sophos.com/nsg/sophos-firewall/19.0/help/en-us/webhelp/onlinehelp/AdministratorHelp/Logs/LogViewer/InvalidTrafficEvents/index.html

Packet Capture:
https://doc.sophos.com/nsg/sophos-firewall/18.5/help/en-us/webhelp/onlinehelp/AdministratorHelp/Diagnostics/PacketCapture/index.html

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