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Sophos Firewall v19.5: Identify Dropped Packets

*Note: The Sophos Firewall version shown in this video has reached End-of-Life. Any demonstrated steps, features, or functions may differ in currently supported versions.*
Refer to the product documentation for the most up-to-date information.

We show you how to identify packets dropped by Sophos Firewall. We cover the functionality of the Log Viewer, including the different filters and common messages you may see. Then, we demonstrate the powerful Packet Capture tool for troubleshooting and walk you through several scenarios you may encounter, along with the steps to resolve them.



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*Video Chapters*

00:00 Intro
00:10 Overview
00:45 Log Viewer
13:26 Troubleshooting Examples
17:44 Packet Capture Tool
18:15 Packet Capture Examples

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*Relevant Documentation*

Recommended Read - How to Troubleshoot Dropped Packets:
https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/138132/sophos-firewall-how-to-troubleshoot-dropped-packets

Invalid Traffic Events:
https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/index.html?contextId=c_202005121105030278

Packet Capture:
https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/index.html?contextId=diagnostics-packet-capture

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