Sophos Endpoint: Performance Troubleshooting with CSV Logs

Kushal from Sophos Support shows you how to troubleshoot performance issues with CSV logs generated by the Endpoint Self Help tool.

When experiencing degraded performance due to high disk utilization or where the “Sophos File Scanner.exe” process is working the hardest, you can generate logs to help you quickly figure out which files or directories are the culprit.

Skip ahead to these sections:
00:13 Overview & Prerequisites
01:36 Verify Issue
02:22 Generate CSV Log
03:10 Excel Template/Pivot Table
05:10 Example Resolution


Relevant Documentation:

Sophos Excel template:
https://soph.so/AnalyzeCSV

Techvid: Endpoint Self-Help Tool
https://techvids.sophos.com/watch/q1yET6RbMjEp7J8fYDkE3D

Techvid: Create Scanning Exclusions
https://techvids.sophos.com/share/watch/FrAmMHt2uaPERjZvmfFHq9?

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