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Sophos RMA Overview

The Sophos RMA process is quick and easy. This is an overview of the processing including RMA case creation, shipping and return process and license transfers.

Sophos Firewall License Transfer after an RMA:
https://support.sophos.com/support/s/article/KB-000036815?language=en_US#Manual-License-Transfer-(if-needed)

How to submit an RMA ticket and setup the replacement firewall:
https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/134983/sophos-firewall-how-to-submit-an-rma-ticket-and-setup-the-replacement-firewall

For further support about your RMA, contact Customer Care directly.