Sophos Support 101

Sophos Support provides self-serve platforms and tools to help our customers and partners including the Sophos Support Portal, Sophos Community, Product Documentation and Knowledgebase, Techvids, and Sophos Assistant. We provide an overview of each one.

Our mission is to assist our customers and partners in resolving their problems related to product installation, administration, and operation, and help them maintain a stable and secure environment.

Skip ahead to these sections:
00:00 Overview
00:37 Sophos Support Portal
01:38 Sophos Community
02:17 Documentation & Knowledgebase
02:54 Sophos Techvids
03:38 Sophos Assistant
04:20 Contact Global Support
05:10 Global Support Numbers

----------------------------------------

Relevant Resources:
Sophos Support Portal:
https://support.sophos.com

Support Portal Overview:
For Customers: https://techvids.sophos.com/share/watch/yBi5NcvMQTBNWVyunmm4u1
For Partners: https://techvids.sophos.com/share/watch/QXbiMkfWhZbqucDXs1ezC5

Sophos Systems Status – View and subscribe to updates on all Sophos systems and services:
https://status.sophos.com

Sophos Community – Connect. Engage. Earn Rewards!
https://community.sophos.com

Getting Started with the Sophos Community:
https://community.sophos.com/w/getting-started

Sophos Community & Product Forums:
https://community.sophos.com/p/all-groups

Techvids – The Home for Sophos Support Videos:
https://techvids.sophos.com

Sophos Assistant:
https://community.sophos.com/product-documentation/b/blog/posts/sophos-assistant-is-now-on-sophos-central

Raise a Support Case:
Partner/Customer Care: https://support.sophos.com/support/s/sophos-customer-care
Technical Support: https://support.sophos.com/support/s/sophos-technical-support

Global Support Contact Numbers:
https://doc.sophos.com/support/help/en-us/contact/index.html